Customer Care

As a luxury fashion brand, providing you with a perfect shopping experience is our priority. It is our personal approach to customer service which sets us apart from other online shopping experiences.

On the following pages you will find all of the information you need while you shop:

Shipping

Most of our UK orders are shipped within 24 hours of purchase from our London warehouse, pending availability, credit verification, and weather permitting. Once your domestic order is shipped, we estimate you will receive your order according to the delivery times charted below.

Shipping times may vary, but we work our hardest to get you your order as quickly as possible. Any shipping costs are nonrefundable. We ship Monday-Friday with the exception of UK holidays. During big promotions and holidays, please allow an additional day for processing.

If you are in a rush, next-day delivery is more likely if your order is placed before 12 noon on the previous day. Any orders placed after 12 noon on Fridays will be delivered the following Tuesday. See the chart below for delivery information. This shipping cost is nonrefundable.

Destination Service Cost Delivery Time
UK Mainland Royal Mail Standard Delivery £8 Up to 24 hours
Zone 1 DHL Standard Delivery

Belgium, France, Germany,
Luxembourg, Netherlands,
Republic of Ireland

£16 Up to 2 working days
Zone 2 DHL Standard Delivery

Austria, Denmark, Monaco,
Switzerland, Liechtenstein

£18 Up to 3 working days
Zone 3 DHL Standard Delivery

Czech Republic, Italy,
Slovakia, Spain 

£20 Up to 4 working days
Zone 4 DHL Standard Delivery

Estonia, Finland, Hungary,
Poland, Portugal, Sweden,
Slovenia 

£24 Up to 5 working days
Zone 5 DHL Standard Delivery

Bosnia, Bulgaria, Croatia,
Greece, Iceland, Latvia, 
Lithuania, Romania, Serbia,
Norway, Montenegro

£30 Up to 8 working days
International chat@miramikati.com
Destination
UK MainlandService
Royal Mail Standard DeliveryCost
£8Delivery Time
Up to 2 working days
Destination
Zone 1 (Belgium, France, Germany,
Luxembourg, Netherlands,
Republic of Ireland)Service
DHL Standard DeliveryCost
£16Delivery Time
Up to 2 working days
Destination
Zone 2 (Austria, Denmark, Monaco,
Switzerland, Liechtenstein)Service
DHL Standard DeliveryCost
£18Delivery Time
Up to 3 working days
Destination
Zone 3 (Czech Republic, Italy,
Slovakia, Spain)Service
DHL Standard DeliveryCost
£20Delivery Time
Up to 4 working days
Destination
Zone 4 (Estonia, Finland, Hungary,
Poland, Portugal, Sweden,
Slovenia)Service
DHL Standard DeliveryCost
£24Delivery Time
Up to 5 working days
Destination
Zone 5 (Bosnia, Bulgaria, Croatia,
Greece, Iceland, Latvia, 
Lithuania, Romania, Serbia,
Norway, Montenegro)Service
DHL Standard DeliveryCost
£30Delivery Time
Up to 8 working days
Destination
InternationalContact chat@miramikati.com

If you have a specific delivery request for a location outside our current shipping regions please contact the client services team at chat@miramikati.com. We are not responsible for any delayed caused by destination customs clearance processes. Duties and other import related taxes and fees assessed by the recipient’s local customs authorities are the responsibility of the recipient. Unfortunately, we do not have any way of estimating what these costs are.

Unfortunately, we cannot deliver to P.O. boxes. If you entered a P.O. box as your delivery address we will reach out to get an alternative address, which may delay your delivery.

Returns

For online orders, we accept goods in perfect condition accompanied by a return’s email to chat@miramikati.com including your name, order number, the item you wish to return, collection address, and the attached return information note. You have 14 calendar days from the day you receive your shipment to postmark your items for return.

Return shipping is free within the UK when completing the following steps:

  1. Contact us via email at chat@miramikati.com with your name, order number, the item you wish to return, and collection address.
  2. Email us the completed returns form found attached in your original delivery.
  3. Pack the items in the original packaging along with the completed return information form.
  4. Mark the order number on the outside of the returns package and postmark to the address listed on the return information note.
  5. Visit here to print out your label. Please note that you will not be charged for shipping fee.

Alternatively, please feel free to make your own arrangement by sending the items at your local post office by using tracked postal service to the following address: 13 Hayes road Southall, Middlesex, UB2-5ND

Send us the tracking number. Without this number, it could take up to 4 weeks to locate and confirm receipt of your returned parcel. Please retain all proof of postage until we have confirmed by email that your refund has been processed. This way if your parcel gets lost in the mail, you will be able to send us proof that you have mailed the parcel.

Make sure all products are exactly as you received them, with tag and seal still attached. All shoes must be tried on a carpeted surface until you have decided to keep them. Shoes should be returned in their original, undamaged shoes box as this is considered part of the product. We prefer that items are returned through our return process to ensure they are protected and insured during transit. However, you may return the goods by any secure transport. When using our return service, you will be refunded in the event of theft or loss during delivery to our warehouse.

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice. You have the right to cancel your order within 14 days.

The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.

Your item will receive a quality check before your return is authorised in order to ensure it can be accepted. Your refund will be credited to the same credit card used to make the purchase.

MY LALA LAND LTD T/A Mira Mikati monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

Any returns postmarked more than 14 days from the delivery date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.

Exchanges

If you would like to exchange your good(s), please let us know in an email to chat@miramikati.com and include your name, order number, the item you wish to exchange, new size and/or colour you would like, and collection address. We only accept exchanges for like items in a different size and/or colour (colour, only if they are the same price). All returns and exchanges must be unwashed, unworn and have their original tags and labels.

Your refund will be credited to the the same form of payment from where the purchase was made. Please note that in case of a written notice and proof of a return to MY LALA LAND LTD T/A Mira Mikati within 14 days upon arrival, we will issue a refund within 14 days. In case we have not received a written proof of a return, we allow 30 days to issue a refund.

FAQ

What currency are your prices in?
All of our prices displayed are in GBP.

What forms of payment do you accept?
Visa
Mastercard
American Express
ApplePay
Paypal

Please note, sales tax will be applied to merchandise shipped to applicable regions. If your card is declined, please double check that your information has been entered correctly. If you are still receiving an error message, please try another card or call your bank.

How do I know which size will fit me best?
The Size Guide serves as a general guideline for helping you find your size. Our silhouettes vary from slim-fitting to oversized, so each style will have different measurements. If you have questions about a specific style’s measurements, you can always reach out to our Customer Service team.

What if I need to change or cancel my order?
Once an order is placed, you have 14 days after receiving the last of the goods to cancel for a full refund, excluding shipping. You can request to cancel your order so you can place a new order with the changes you need. We process orders quickly, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out to customer care right away via email to chat@miramikati.com and be sure to include your order number in your request. We’ll do our best to catch it before it goes out!
Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery. If you entered the incorrect delivery address, please contact Customer Service right away.

What’s the status of my order?
Once you’ve received your shipping confirmation email you can click on “Track It” and see the status of your delivery. It may take 24 hours for tracking updates to appear.

What if something I ordered arrived damaged?
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt. If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.

My package is lost.
If your package has been lost in transit, please reach out to Customer Service right away. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

What does Final Sale mean?
All items marked final sale have been reduced in price and cannot be returned for a refund or exchanged for a different size, color, or style. We understand that buying Final Sale items can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to Customer Service before placing your order.

Can I return Final Sale items?
All items marked final sale cannot be returned for a refund or exchanged for a different size, color, or style. If you send a “Final Sale” item back to us for a return we will not be able to process a refund. Once received at our warehouse, any final sale return will automatically be shipped back to you. No exceptions will be made for sizing, fit, or fabric issues. If you have questions, contact Customer Service before placing your order.

What happens if I purchase a gift for someone that is “Final Sale”?
Items purchased as a gift are still applicable to our “Final Sale” policy and can’t be returned for a refund or exchanged for a different size, color, or style.

What if a Final Sale item I ordered arrived damaged?
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt. If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.

Something I ordered is now on sale. Will you match the new price?
Sorry, price adjustments will not be done for items with a reduced price.

How do I care for my Mira Mikati items?
Each item is unique and may require different care. Attached to each garment is a care label that will provide you with care instructions to maintain the quality of your item.

Contact Us

Monday – Friday 9am – 6pm
Call us at +44 (0)20 7761 7541
Or, email us anytime at chat@miramikati.com and we will reply within 1 business day.