Customer Care

We are happy to let you know that www.miramikati.com is still open 24/7 and we are still processing and delivering orders as fast as we possibly can. We are sorry in advance if you experience some slight shipping delays during these uncertain times.

Here below , you can find all the information you may need throughout your online shopping journey with us:

Shipping

Most of our UK orders are shipped within 24 hours from our London warehouse. Once your order is shipped, we estimate you will receive it according to the delivery times charted below.

Shipping times may vary, but we work our hardest to get you your order as quickly as possible. Any shipping costs are nonrefundable. We ship Monday-Friday with the exception of UK holidays. During big promotions and holidays, please allow additional days for processing.

If you are in a rush, next-day delivery is more likely if your order is placed before 12 noon on the previous day. Any orders placed after 12 noon on Fridays will be delivered the following Tuesday. See the chart below for delivery information. This shipping cost is nonrefundable.

Please Note: For orders outside of the EU, the shipping price does not include any import duties or local taxes, for which the recipient is responsible.

Choose your Destination

Select a destination
Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antigua Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire Bosnia Bosnia Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canary Islands Cape Verde Islands Cayman Islands Chad Channel Islands Chile China Colombia Comoros Islands Congo Cook Islands Costa Rica Croatia Cuba Curacao Cyprus Czech Republic Denmark Djibouti Dominica East Timor Ecuador Egypt El Salvador Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Rep. Guyana Haiti Honduras Rep. Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea Kosovo Kuwait Kyrgyzstan Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritius Mayotte Mexico Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Nevis New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russian Federation Rwanda Samoa San Marino Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka St Helena St Kitts St Lucia St Vincent Sudan Suriname Swaziland Sweden Switzerland Tahiti Taiwan Tanzania Thailand Togo Tonga Tunisia Turkey Tuvalu USA Uganda Ukraine United Arab Emirates United Kingdom Uruguay Uzbekistan Venezuela Vietnam Yemen Zambia Zimbabwe

Royal Mail Standard Delivery £5
Up to 24 hours

DHL Standard Delivery £14
Up to 2 working days

DHL Standard Delivery £15
Up to 3 working days

DHL Standard Delivery £18
Up to 3-4 working days

DHL Standard Delivery £19
Up to 4 working days

DHL Standard Delivery £22
Up to 4 working days

DHL Standard Delivery £18
Up to 5 working days

Please Note: This shipping price does not include any import duties or local taxes, for which the recipient is responsible.

DHL Standard Delivery £23
Up to 6 working days

DHL Standard Delivery £26
Up to 7 working days

DHL Standard Delivery £30
Up to 8 working days

DHL Standard Delivery £33
Up to 8 working days

If you have a specific delivery request for a location outside our current shipping regions please contact the client services team at chat@miramikati.com. We are not responsible for any delay caused by destination customs clearance processes. Duties and other import-related taxes and fees assessed by the recipient’s local customs authorities are the responsibility of the recipient. Unfortunately, we do not have any way of estimating what these costs are.

Unfortunately, we cannot deliver to P.O. boxes. If you entered a P.O. box as your delivery address we will reach out to get an alternative address, which may delay your delivery.

Returns

If you wish to return your order, please e-mail our customer service team at chat@miramikati.com.

We only accept returns with goods in perfect condition,  with tags and seal still attached, and with the return form filled and included in the box. It is highly recommended that you send us your return tracking number, just in case if anything gets lost. Please note that shoes should be returned in their original, undamaged shoe box as this is considered part of the product.

We usually allow 14 calendar days from the day you receive your shipment to return your items. But, due to the current COVID-19 situation, we are very flexible and are happy to allow more time if needed to return your items. (up to 6 weeks from reception)

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice. You have the right to cancel your order within 14 days.

The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.

Your item will receive a quality check before your return is authorised in order to ensure it can be accepted. Your refund will be credited to the same credit card used to make the purchase.

MY LALA LAND LTD T/A Mira Mikati monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

Exchanges

If you would like to exchange your good(s), please let us know in an email to chat@miramikati.com and include your name, order number, the item you wish to exchange, new size and/or colour you would like, and collection address. We only accept exchanges for like items in a different size and/or colour. All returns and exchanges must be unwashed, unworn and have their original tags and labels.

Your refund will be credited to the same form of payment from where the purchase was made. Please note that in case of a written notice and proof of a return to MY LALA LAND LTD T/A Mira Mikati within 14 days upon arrival, we will issue a refund within 14 days. In case we have not received a written proof of a return, we allow 30 days to issue a refund.

FAQ

What currency are your prices in?
All of our prices displayed are in GBP.

What forms of payment do you accept?
Visa
Mastercard
American Express
ApplePay
Paypal

Please note, sales tax will be applied to merchandise shipped to applicable regions. If your card is declined, please double check that your information has been entered correctly. If you are still receiving an error message, please try another card or call your bank.

How do I know which size will fit me best?
The Size & Fit details serve as a general guideline for helping you find your size. Please note our model is always wearing a size 38. Our silhouettes are usually slightly oversized but this many vary. If you have questions about a specific style’s measurements, please e-mail us at chat@miramikati.com

What if I need to change or cancel my order?
Once an order is placed, you have 14 days after receiving the last of the goods to cancel for a full refund, excluding shipping. You can request to cancel your order so you can place a new order with the changes you need. We process orders quickly, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out to customer care right away via email to chat@miramikati.com and be sure to include your order number in your request. We’ll do our best to catch it before it goes out!
Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery. If you entered the incorrect delivery address, please contact Customer Service right away.

What’s the status of my order?
Once you’ve received your shipping confirmation email you can click on “Track It” and see the status of your delivery. It may take 24 hours for tracking updates to appear.

What if something I ordered arrived damaged?
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt. If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.

My package is lost.
If your package has been lost in transit, please reach out to Customer Service right away. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

What does Final Sale mean?
All items marked final sale have been reduced in price and cannot be returned for a refund or exchanged for a different size, color, or style. We understand that buying Final Sale items can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to Customer Service before placing your order.

What if a Final Sale item I ordered arrived damaged?
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt. If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.

Something I ordered is now on sale. Will you match the new price?
Sorry, price adjustments will not be done for items at a reduced price.

How do I care for my Mira Mikati items?
Each item is unique and may require different care. Attached to each garment is a care label that will provide you with care instructions to maintain the quality of your item.

Contact Us

Monday – Friday 9am – 6pm
Call us at +44 (0)20 7761 7541
Or, email us anytime at chat@miramikati.com and we will reply within 1 business day.

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