FAQ
What currency are your prices in?
All of our prices displayed are in GBP.
What forms of payment do you accept?
Visa
Mastercard
American Express
ApplePay
Paypal
Please note, sales tax will be applied to merchandise shipped to applicable regions. If your card is declined, please double check that your information has been entered correctly. If you are still receiving an error message, please try another card or call your bank.
Holiday Delivery Information
Order before December 15th to ensure delivery before the holidays.
Items purchased between 15 November and 15 December can be returned until 15 January 2022.
Delivery times are provided as estimations and may be subject to change. Please refer to the checkout page for an updated estimate for your location.
Important information
Delivery times are provided as estimations and may be subject to change. Delivery may be extended during sale periods. Please refer to the checkout page for an updated estimate for your location. Kindly note that once you have placed an order, it is no longer possible to modify your order.
Shipping to a different address
It is possible to place an order with shipment to a different address than your home or billing address when paying with a credit card. Please note that Klarna payments require that your order is shipped to your registered home address.
How do I know which size will fit me best?
The Size & Fit details serve as a general guideline for helping you find your size. Please note our model is always wearing a size 38. Our silhouettes are usually slightly oversized but this many vary. If you have questions about a specific style’s measurements, please e-mail us at chat@miramikati.com
What if I need to change or cancel my order?
Once an order is placed, you have 14 days after receiving the last of the goods to cancel for a full refund, excluding shipping. You can request to cancel your order so you can place a new order with the changes you need. We process orders quickly, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out to customer care right away via email to chat@miramikati.com and be sure to include your order number in your request. We’ll do our best to catch it before it goes out! Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery. If you entered the incorrect delivery address, please contact Customer Service right away.
What’s the status of my order?
Once you’ve received your shipping confirmation email you can click on “Track It” and see the status of your delivery. It may take 24 hours for tracking updates to appear.
What if something I ordered arrived damaged?
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt. If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.
My package is lost.
If your package has been lost in transit, please reach out to Customer Service right away. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
What does Final Sale mean?
All items marked final sale have been reduced in price and cannot be returned for a refund or exchanged for a different size, color, or style. We understand that buying Final Sale items can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to Customer Service before placing your order.
What if a Final Sale item I ordered arrived damaged?
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt. If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.
Something I ordered is now on sale. Will you match the new price?
Sorry, price adjustments will not be done for items at a reduced price.
How do I care for my Mira Mikati items?
Each item is unique and may require different care. Attached to each garment is a care label that will provide you with care instructions to maintain the quality of your item.