Customer Care | Mira Mikati

Customer Care

Customer Care

Welcome to Lalaland!

*Please kindly note that you have four weeks to return orders bought in December. If we can be of any assistance making sure you have the perfect present, please email

Below, you can find all the information you may need throughout your online shopping journey with us:


Most of our UK orders are shipped within 24 hours from our London Flagship Store. Once your order is shipped, we estimate you will receive it according to the delivery times charted below.

Shipping times may vary, but we work our hardest to get you your order as quickly as possible. Any shipping costs are nonrefundable. We ship Monday-Friday with the exception of UK holidays. During big promotions and holidays, please allow additional days for processing.

If you are in a rush, next-day delivery is more likely if your order is placed before 12 noon on the previous day. Any orders placed after 12 noon on Fridays will be delivered the following Tuesday. See the chart below for delivery information. This shipping cost is nonrefundable.





If you have a specific delivery request for a location outside our current shipping regions please contact the client services team at We are not responsible for any delay caused by destination customs clearance processes.

Unfortunately, we cannot deliver to P.O. boxes. If you entered a P.O. box as your delivery address we will reach out to get an alternative address, which may delay your delivery.

Please note the final price at checkout includes, customs, duties and tax. We guarantee there will be no additional costs to pay when the order is delivered. 


If you wish to return your order, please e-mail us at and we will provide you with a return label.  Please note that we do not offer free returns. You will be charged based on where your order is being returned from. This fee will be deducted from the refund amount when we process your return. Mira Mikati will not be responsible and will not refund the tax and duties that have been paid to the local customs should you wish to return your item. 

United Kingdom : £15.00

For non-UK return labels, prices may vary. Please contact if you have any questions.

You have fourteen days from the date of the arrival of the goods to request a returns label. Upon receiving of the returns label, you have additional fourteen days to send the order back to the shipping address. The order must be back at the shipping address by the fourteenth day. We only accept returns with goods in perfect condition,  with tags and seal still attached, and with the return form filled and included in the box. Please note that shoes should be returned in their original, undamaged shoe box as this is considered part of the product.

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice. You have the right to cancel your order within 14 days.

The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.

Your item will receive a quality check before your return is authorised in order to ensure it can be accepted. Your refund will be credited to the same credit card used to make the purchase.

MY LALA LAND LTD T/A Mira Mikati monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.


If you would like to exchange your good(s), please let us know in an email to and include your name, order number, the item you wish to exchange, new size and/or colour you would like, and collection address. We only accept exchanges for like items in a different size and/or colour. All returns and exchanges must be unwashed, unworn and have their original tags and labels.

Your refund will be credited to the same form of payment from where the purchase was made. Please note that in case of a written notice and proof of a return to MY LALA LAND LTD T/A Mira Mikati within 14 days upon arrival, we will issue a refund within 14 days. In case we have not received a written proof of a return, we allow 30 days to issue a refund.


What currency are your prices in?

All of our prices displayed are in GBP. 

What forms of payment do you accept?

American Express

 If your card is declined, please double check that your information has been entered correctly. If you are still receiving an error message, please try another card or call your bank. 

Holiday Delivery Information

Order before December 15th to ensure delivery before the holidays.

Delivery times are provided as estimations and may be subject to change. Please refer to the checkout page for an updated estimate for your location.

Important information

Delivery times are provided as estimations and may be subject to change. Delivery may be extended during sale periods. Please refer to the checkout page for an updated estimate for your location. Kindly note that once you have placed an order, it is no longer possible to modify your order. 

Shipping to a different address

It is possible to place an order with shipment to a different address than your home or billing address when paying with a credit card. 

How do I know which size will fit me best?

The Size & Fit details serve as a general guideline for helping you find your size. Please note our model is always wearing a size 38. Our silhouettes are usually slightly oversized but this many vary. If you have questions about a specific style’s measurements, please e-mail us at 

What if I need to change or cancel my order?

Once an order is placed, you have 14 days after receiving the last of the goods to cancel for a full refund, excluding shipping. You can request to cancel your order so you can place a new order with the changes you need. We process orders quickly, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out to customer care right away via email to and be sure to include your order number in your request. We’ll do our best to catch it before it goes out! Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery. If you entered the incorrect delivery address, please contact Customer Service right away. 

What’s the status of my order?

Once you’ve received your shipping confirmation email you can click on “Track It” and see the status of your delivery. It may take 24 hours for tracking updates to appear. 

What if something I ordered arrived damaged?

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt. If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately. 

My package is lost.

If your package has been lost in transit, please reach out to Customer Service right away. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. 

What does Final Sale mean?

All items marked final sale have been reduced in price and cannot be returned for a refund or exchanged for a different size, color, or style. We understand that buying Final Sale items can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to Customer Service before placing your order. 

What if a Final Sale item I ordered arrived damaged?

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt. If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.

Something I ordered is now on sale. Will you match the new price?

Sorry, price adjustments will not be done for items at a reduced price. 

How do I care for my Mira Mikati items?

Each item is unique and may require different care. Attached to each garment is a care label that will provide you with care instructions to maintain the quality of your item.

Contact Us

Monday – Friday 11am – 6pm
Call us at +44 7473 651076

Or, email us anytime at and we will reply within 1 business day.