Customer Care
Customer Care
Welcome to Lalaland!
Below you’ll find everything you need to know about shipping, returns, and general FAQs to make your shopping experience smooth and easy.
Shipping
Most UK orders are shipped within 24 hours from our London flagship store. Once your order has shipped, delivery estimates are shown below.
Shipping times may vary, but we work hard to get your order to you as quickly as possible. Shipping costs are non-refundable. Orders are shipped Monday to Friday, excluding UK public holidays. During busy promotions or holiday periods, please allow extra processing time.
For next-day delivery, please place your order before 12 noon on the previous working day. Orders placed after 12 noon on Fridays will be delivered the following Tuesday.
If you require delivery outside our current regions, please contact our Client Services team at chat@miramikati.com
Please note:
- We cannot deliver to P.O boxes
- The final checkout price includes customs, duties, and taxes. No additional charges will be applied upon delivery
- We are not responsible for delays caused by customs clearance processes
Returns
Go to Returns Portal
If you wish to return your order, please use to the returns portal to generate a shipping label.
Please note:
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We do not offer free returns. The return shipping fee will be deducted from your refund.
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Taxes and duties paid to local customs are non-refundable.
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Non-UK return label costs may vary. Contact chat@miramikati.com for details.
All returned items must be:
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In perfect condition
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Unworn and unwashed
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With tags and seals still attached
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In their original packaging
Refunds are credited to the original payment method once items pass our quality check.
If you are based in the EU, you are entitled to cancel your order under the Consumer Contracts Regulations 2013 (ICACRs). This must be done within 14 days of receipt, with written notice provided.
Important: MY LALA LAND LTD T/A Mira Mikati monitors returns to identify potential misuse and reserves the right to refuse service.
Your item will receive a quality check before your return is authorised in order to ensure it can be accepted. Your refund will be credited to the same credit card used to make the purchase.
MY LALA LAND LTD T/A Mira Mikati monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
Exchanges
If you would like to exchange your good(s), please let us know in an email to chat@miramikati.com and include your name, order number, the item you wish to exchange, new size and/or colour you would like, and collection address. We only accept exchanges for like items in a different size and/or colour. All returns and exchanges must be unwashed, unworn and have their original tags and labels.
Your refund will be credited to the same form of payment from where the purchase was made. Please note that in case of a written notice and proof of a return to MY LALA LAND LTD T/A Mira Mikati within 14 days upon arrival, we will issue a refund within 14 days. In case we have not received a written proof of a return, we allow 30 days to issue a refund.
Payment Methods
We accept:
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Visa
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Mastercard
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American Express
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Apple Pay
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PayPal
If your card is declined, please double-check your details, try another card, or contact your bank.
Holiday Delivery Information
Order before December 15th to ensure delivery before the holidays.
Delivery times are provided as estimations and may be subject to change. Please refer to the checkout page for an updated estimate for your location.
Important information
Delivery times are provided as estimations and may be subject to change. Delivery may be extended during sale periods. Please refer to the checkout page for an updated estimate for your location. Kindly note that once you have placed an order, it is no longer possible to modify your order.
Shipping to a different address
It is possible to place an order with shipment to a different address than your home or billing address when paying with a credit card.
How do I know which size will fit me best?
The Size & Fit details serve as a general guideline for helping you find your size. Please note our model is always wearing a size 38. Our silhouettes are usually slightly oversized but this many vary. If you have questions about a specific style’s measurements, please e-mail us at chat@miramikati.com
What if I need to change or cancel my order?
Once an order is placed, you have 14 days after receiving the last of the goods to cancel for a full refund, excluding shipping. You can request to cancel your order so you can place a new order with the changes you need. We process orders quickly, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out to customer care right away via email to chat@miramikati.com and be sure to include your order number in your request. We’ll do our best to catch it before it goes out! Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery. If you entered the incorrect delivery address, please contact Customer Service right away.
What’s the status of my order?
Once you’ve received your shipping confirmation email you can click on “Track It” and see the status of your delivery. It may take 24 hours for tracking updates to appear.
What if something I ordered arrived damaged?
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt. If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.
My package is lost.
If your package has been lost in transit, please reach out to Customer Service right away. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
What does Final Sale mean?
All items marked final sale have been reduced in price and cannot be returned for a refund or exchanged for a different size, color, or style. We understand that buying Final Sale items can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to Customer Service before placing your order.
What if a Final Sale item I ordered arrived damaged?
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt. If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.
Something I ordered is now on sale. Will you match the new price?
Sorry, price adjustments will not be done for items at a reduced price.
How do I care for my Mira Mikati items?
Each item is unique and may require different care. Attached to each garment is a care label that will provide you with care instructions to maintain the quality of your item.